Through the computer, which is connected to the hotel’s database, she will manage bookings for rooms; allocate, and collect payment. My goal is to provide the front desk staff with effective leadership, motivation, and clear direction to ensure smooth operations and outstanding guest services. For example, use your work history to demonstrate only the most relevant acquired skills and your cover letter to demonstrate your interest in taking this next step in your career. Your goal should be to match past work history to the expectations of the job you are applying for, as long as you can do so honestly. Important Hotel Front Desk/Guest Services Job Skills, Check out This Extensive List of Customer Service Job Titles, How to Prepare for Common Receptionist Interview Questions, Review and Use these Example Hotel Front Desk Resumes, Important Waiter / Waitress Skills for Resumes, List of Restaurant, Hotel, and Other Hospitality Industry Job Titles, Brew Your Best Resume With These Barista Skills, Best Hospitality Skills to List on a Resume, Important Human Resources Skills for Workplace Success, Team Building Skills for Resumes, Cover Letters and Interviews, Different Opportunities for Sales Careers in the Hospitality Industry, How Many Years of Experience to List on Your Resume, Top Soft Skills Employers Value With Examples. Choose the Best Format for Your Front Desk Resume. The main responsibilities of the advertised job are also included in some way throughout the hotel front desk agent cv template. As an experienced server and hostess in the restaurant industry, I understand the value of building strong relationships with guests to cultivate a loyal clientele who will faithfully bring their business back year after year. Team player and strong leadership qualities with good communication skills. Your hotel front desk resume should probably be between 1-2 pages in length. Experienced front desk receptionist with an Associate Degree in Hotel and Restaurant Management seeks to contribute to the Holiday Inn at Brentwood team in the position of Front Desk Manager. I am searching for a long-term position with a hotel where I can utilize my skills to their fullest potential. 2. There could even be unexpected emergencies, such as a guest in a medical crisis. Besides your customer service skills, hotels and establishments look for a good mix of hard and soft skills to ensure service quality is maintained and guests are taken care of. Image by Colleen Tighe © The Balance 2019. Hotel Front Desk Resume Tips and Ideas Hotel front desk receptionists, also sometimes called hotel front desk clerks or concierges, are the face of the hotel staff for visiting guests. Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel. Friendly, courteous and polite Hotel Front Desk Clerk, with 5+ years of experience in handling clerical duties, understand client requirements, and answer queries with patience. He/She is the hotel’s first impression for the traveler who has just arrived. Including skills like communication skills, organization skills, software/technical knowledge and language skills are all abilities that can be used in a hospitality position. For example, computer literacy, good communication skills and ability to multi task. Seeking to apply my knowledge of hotel logistics and customer service best practices to the Hotel Receptionist role at your resort. People in guest services, therefore, need to be comfortable promoting products and services. 1. Read on to learn more about how long your hotel desk hospitality resume should be along with the right vocabulary to use to make sure your application materials get noticed by the hiring manager. Write a Front Desk Resume Objective or Summary. I have three years of experience working as a front desk manager for a small hotel chain. The following are a few types of guest service skills. Check the job description for a Receptionist and write all the skills mentioned in it down too. Resume SamplesThis page provides you with Front Office Manager resume samples to use to create your own resume with our easy-to-use resume builder. Plan schedule and supervise the work of other 10 Front Desk employees. Front desk employees need to be able to get along and work with a variety of people. Here’s a list of essential skills to highlight in a hospitality cover letter: Problem-solving skills. Chronological format: If your last few work experiences were in the hospitality industry, then using a format that highlights your work history with detailed lists of responsibilities for each role is ideal. While you don’t need to be an expert in the world of tech, you do need to be computer literate. The front desk is the hotel’s heart. Front desk employees often have to work with others. To advance my career as a member of one of biggest hotel chains in the world and to get a supervisory or managerial post in the future; to contribute to the local tourism industry. Possess a … Multitasking skills. Alison Doyle is the job search expert for The Balance Careers, and one of the industry's most highly-regarded job search and career experts. Customise the CV template in A4 & US letter size to showcase your experience, skills … They should be adept in working in hospitality environments, where the satisfaction of the customer is the number one goal. If you can respond promptly and creatively to these challenges, you can give guests a good experience, and you can earn a good review for your hotel despite a difficult situation. Read the job ad closely to find out the key priorities of the hotel which should make up the focus of your hotel front desk resume objective. Qualifications such as strong communication abilities, basic IT skills, customer service skills, attention to details, and a friendly attitude are common experience in Hotel Front Desk Clerk resume samples. Tasks typically involve checking in and checking out guests, taking reservations, and answering any questions guests may have.. The following resume template can be also utilized for a front desk medical receptionist, administrative receptionist, secretary receptionist, front office, and hotel receptionist. A winning Hotel Front Desk Employee Resume should showcase a candidate’s ability to support the satisfaction of hotel guests by providing outstanding customer service. Provide effective results using superlative management, critical thinking, and analytical skills to accomplish a wide array of responsibilities. Being organized allows a front desk worker to juggle these multiple tasks. The most important factor that should determine the length of your resume should be including the most relevant experiences and skills to the job at hand. Communicate Sales and Promotions. Your job will be to resolve the problem if possible or figure out who to call to get it solved. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. 1-2 pages is typical. It can be perceived as unprofessional, or worse, may land your resume in the trash pile on the first round of reviews as large corporations, concerned with discrimination lawsuits, sometimes avoid resumes with photographs all together. Accessed Oct. 5, 2020. Highlight Skills in Your Cover Letter: In the body of your letter, you can mention one or two of the required skills and give a specific example of a time when you demonstrated each skill in the workplace. Being a front desk employee means you will be the first person that guests bring their problems to. It can be helpful to include a summary of skills for a hotel front desk resume. For example, using bold text, simple boxes, and light shading, you can create different sections that can make it easier to “skim” your hotel desk resume. Many receptionists also work in an administrative assistant capacity that entails scheduling employers' meetings and appointments on a daily basis. When applying for jobs as a hotel front desk receptionist, it is important that you include both a professional resume and cover letter. Each section of your resume needs to showcase the personal qualities, skills, and qualifications that you have to excel in the exact position you are applying for. You will do this by including a summary of skills at the top of your resume. Despite common practice in countries outside of the United States, a photograph is generally not recommended in the U.S. The hotel receptionist job, also referred to as a front desk agent or associate, involves core responsibilities that require important competencies and skills. Required sections for your hotel front desk resume include: In addition, as long as they offer you a chance to list skills or qualifications relevant to the job you are applying for, you may also decide to include: For example, if one of your volunteer experiences was to work as an Intake Coordinator at a summer camp, then it may be worth adding to your resume if you otherwise lack direct experience in the hospitality industry. A good front desk clerk resume includes a professional summary, core qualifications, experience, and education section. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Front Office Supervisor III Resume. The Perfect Hospitality Job Description for a Resume. Enthusiastic candidate with a zeal for the hospitality industry seeking to bring outstanding customer service to the Quiet Inn front desk team. Recall Customer Programs. Even when the hotel is very busy, the employee should be able to juggle a variety of tasks while remaining friendly to customers. "Average Guest Services Agent Hourly Pay." While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. Therefore, front desk workers have to be extremely welcoming. Whether it’s at a hotel reception or at the local … Read the job ad carefully to determine which of those talents are most important to the employer where you are applying and customize your resume to showcase those near the top of each section in your resume. Telephone etiquette and good writing skills are also required. Front desk employees are always multitasking; they must answer phones, greet guests, answer questions, check out customers, and more. The two best choices are chronological and combination style resumes. Make sure you know the skills that are required for a job as a guest services employee and highlight those skills when applying for jobs. While certain design elements are appropriate for a hotel desk receptionist job, going overboard runs the risk of making you look unprofessional. Skills : General Manager, Hotel Manager, Manager Of The Year 2011, Director Of Front Office, Union Hotels. The Skills & Objectives of a Job as a Front Desk Supervisor. Writing a great Front Desk Receptionist resume is an important step in your job search journey. In addition, take a look at our vocab lists below so that you can use the best action verbs for a front desk receptionist at a hotel. Accordingly, your front desk clerk resume should strongly focus on your interpersonal skills. PayScale. A front desk employee is typically the first person a guest sees upon entering a hotel. Make sure the list is built using strong action verbs and keywords from our hotel front desk vocabulary list provided below. These problems could be minor, such as a request for restaurant recommendations. You must either be already comfortable with the software the hotel uses and be able to learn new software quickly. Certifications and training: ServSafe Food Handler Certification, Certified Hotel Administrator (CHA), Certified Lodging Manager (CLM), NCA Certified Concierge™, Certified Hotel Concierge (CHC), Certified Front Desk Representative (CFDR) and others. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Sometimes they have to work with other employees at the front desk to handle a difficult problem. Here is a sample of entry level front desk receptionist resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. The demand for hospitality-related services is growing worldwide. I understand the selling strategies associated with the hotel industry and I have the ability to perform the administrative duties and to manage the front desk in an efficient and professional manner. Interpersonal skills. See which skills correlate, and those are the ones your Receptionist resume needs to feature. Promote Facilities and Services. Experienced candidate seeking a front desk manager position. Summary of Skills: Use this Hotel Front Desk Agent Resume as the starting point for your new job. As the face of the hotel, you are the first person a guest will encounter on arrival. Oversaw guest registration reservations and other clerical duties with a focus in quality and courtesy. It is important that you customize your work history section to emphasize the specific skill set listed in the required and preferred qualifications of the job advertisement. Where possible, mirror the language used in the job ad itself. In the description of your work history or your resume summary, you might also want to use some of these keywords. Process guest arrivals and departures including all necessary payments. That is why a good hotel front desk agent is the key to successful lodging. Top Front Desk Agent Skills. Your resume objective, should you decide to include one, is an opportunity to show your outstanding fit for a hotel front desk job. A resume is likely to be your first “introduction” to a potential employer. Find out how to present your expertise in the most effective resume format. Use resume power words to fill out your hospitality resume. Use Skill Words in Your Job Interview: Make sure you have at least one example for a time you demonstrated some of your top skills. The receptionist is also the hotel’s face. Summary : I am seeking a position in the Hospitality Industry where my interpersonal skills and wide array of knowledge will be best utilized. One of the reasons why hospitality can be so difficult to work in is because it’s … In some cases, your resume would reach 3 pages. Key Front Office Manager Skills Even if your prior job experience is limited, your front desk receptionist resume should ideally showcase your organizational skills. For this reason, it’s important to find the right mix of content and presentation to make your resume as concise and easy to digest as possible, which can be accomplished with strong action words, carefully selected bullet points and a strong summary of your qualifications, accomplishments and relevant skills. A good guest services employee greets every guest with a smile and kind word. Add Relevant Skills to Your Resume: You can include relevant skill words in your resume. I have recently earned a bachelor’s degree in hotel management and my courses focused on housekeeping, economics, accounting and administration. They speak with guests in person and over the phone all day, so it is important that they speak clearly and maintain a positive tone. These include vocabulary that is specific to the hospitality industry. This will allow you to get an edge over the competition by showing the hiring manager that you are very experienced, have a strong sense of what the position will entail, and offer the potential employer a “known” quantity. Because a front desk worker has to multitask and serve many guests at once, a good employee must keep calm under pressure. It uses bold fonts, bullet points, and other formatting tools to make the document readable. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. resumeList all the soft and hard skills you have in one place. The following are two resume examples for a hotel front desk position one for a candidate who has worked for hotels before, and one for a recent college graduate who does not have experience in the hospitality industry. In the hotel front desk agent cv template, the candidate models the skills section after essential job skills directly from the posting, such as customer service skills, computer knowledge, and communication ability. I have an associate degree in hotel management with courses that focused on accounting, housekeeping and hotel administration. Below you'll find our how-to section that will guide you through each section of a Front Office Manager resume. Combination format: On the other hand, if your work history is in another sector, such as retail or phone sales, then you will want to put the emphasis on the transferable skills best for a hotel front desk job. It should briefly introduce you and showcase what you can bring to the hotel staff that makes you stand out above other candidates. Both should be customized to the exact job you are applying for, mentioning all of the required and preferred qualifications listed in the job advertisement if you hold them. It includes plenty of white space and, if appropriate, dashes of color to stand out as an attractive resume. Upselling. For example, 19.4% of Front Desk Agent resumes contained Guest Satisfaction as a … Whether it’s a hotel, motel or Holiday Inn, a front desk supervisor is usually on the front lines of the job ensuring everything runs smoothly. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. In addition, the ability to multitask, accurately handle money, coordinate with a diverse team, and handle data entry and record-keeping tasks are essential. We ranked the top skills based on the percentage of Front Desk Agent resumes they appeared on. Below we've compiled a list of the most important skills for a Front Desk Agent Front Desk Agent. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Overdoing it with design is a common mistake. Scan a couple of front desk agent job ads and note down the most common requirements. Depending on the hotel, a hostess may also be responsible for handling concierge service. They could be major, such as a guest whose reserved room is not wheelchair accessible, as they had requested. Keeping this schedule current is often one of the most important job duties in this kind of receptionist position. This section should go before your work history and below your resume objective. Note that the responsibilities of a hotel front desk job can vary from one establishment to another. 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